Part One: Speaking (Items 1-15) Choose the best answer.

Man:     Front desk. ____________ ?

            Woman: I’m in Room 632. I’m afraid the television set doesn’t work.

            Man:     I’ll send someone up right away.

            Woman: Okay, but I’m about to take a shower. I’ll be going out in half an hour, so could you send someone then?

            Man:     Sure ma’am.